Terms of Service

Last updated: November 30, 2025

1. Acceptance of Terms

Welcome to Orsyncq. By accessing or using our hotel conference pipeline management platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you (either an individual or entity) and Orsyncq. Please read them carefully.

2. Description of Service

Orsyncq provides a cloud-based platform that helps hotels manage their conference inquiry pipeline by:

  • Connecting to your email accounts (Gmail, Outlook, etc.)
  • Automatically detecting and extracting conference inquiry emails from booking platforms
  • Using AI to extract event details (dates, guest counts, requirements)
  • Creating and managing leads in your sales pipeline
  • Providing analytics and insights about your conference bookings
  • Sending notifications about new inquiries and updates

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Be at least 18 years of age
  • Be authorized to represent your organization (if registering on behalf of a business)

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach
  • Ensuring your team members use the Service in compliance with these Terms

3.3 Organization Accounts

If you create an organization account, you represent that you have authority to bind your organization to these Terms. You are responsible for all users you add to your organization account.

4. Email Integration and Permissions

4.1 Authorization

By connecting your email account to Orsyncq, you authorize us to:

  • Access and read emails from conference booking platforms
  • Process email content using AI to extract event details
  • Store processed information in your Orsyncq account
  • Receive push notifications when new relevant emails arrive

4.2 Scope of Access

We only access emails related to conference inquiries from known booking platforms. We do not:

  • Read your personal emails
  • Access emails unrelated to conference bookings
  • Share your email content with third parties (except AI processors as disclosed)
  • Send emails on your behalf without explicit action from you

4.3 Revocation

You may revoke our access to your email account at any time through your Orsyncq settings or your email provider's security settings.

5. Acceptable Use

5.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms.

5.2 Prohibited Conduct

You agree NOT to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Upload malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to the Service or other users' accounts
  • Interfere with or disrupt the Service or servers
  • Use the Service to send spam or unsolicited communications
  • Scrape, crawl, or use automated means to access the Service without permission
  • Reverse engineer, decompile, or attempt to extract source code
  • Resell or redistribute the Service without authorization
  • Use the Service for any fraudulent or illegal purposes

6. Subscription and Payment

6.1 Subscription Plans

Orsyncq offers various subscription plans with different features and pricing. Current plans and pricing are available on our pricing page.

6.2 Billing

  • Subscriptions are billed in advance on a recurring basis (monthly or annually)
  • Payment is due immediately upon subscription or renewal
  • You authorize us to charge your payment method on file
  • All fees are non-refundable except as required by law

6.3 Price Changes

We may change our pricing with at least 30 days' notice. Price changes will apply to your next billing cycle after the notice period.

6.4 Free Trials

Free trials are offered at our discretion. We may require payment information to start a trial. You will be charged when the trial period ends unless you cancel before then.

6.5 Cancellation

You may cancel your subscription at any time. Cancellations take effect at the end of your current billing period. You will retain access until that date.

7. Intellectual Property

7.1 Our Rights

The Service, including all content, features, functionality, software, and design, is owned by Orsyncq and is protected by international copyright, trademark, and other intellectual property laws.

7.2 Your Rights

You retain all rights to your data and content. By using the Service, you grant us a limited license to process your data as necessary to provide the Service.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, we may use them without obligation or compensation to you.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

View our Privacy Policy →

9. Service Availability and Support

9.1 Availability

We strive to maintain high availability but do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We may suspend or discontinue the Service for maintenance or updates.

9.2 Support

Support is provided via email. Support availability and response times vary by subscription plan.

9.3 Updates

We may update, modify, or discontinue features of the Service at any time. We will provide reasonable notice of material changes.

10. Third-Party Services

The Service integrates with third-party services (Google Gmail, Microsoft Outlook, OpenAI, etc.). Your use of these integrations is subject to the third parties' terms of service and privacy policies. We are not responsible for third-party services.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that:

  • The Service will meet your requirements
  • The Service will be uninterrupted, timely, secure, or error-free
  • Results obtained from the Service will be accurate or reliable
  • Any errors in the Service will be corrected

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORSYNCQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Orsyncq and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your data or content

14. Termination

14.1 By You

You may terminate your account at any time by canceling your subscription through your account settings.

14.2 By Us

We may suspend or terminate your account if:

  • You violate these Terms
  • Your account is inactive for an extended period
  • We are required to do so by law
  • We decide to discontinue the Service

14.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable period. You remain responsible for all charges incurred before termination.

15. Dispute Resolution

15.1 Informal Resolution

Before filing a claim, please contact us at support@orsyncq.com to resolve the dispute informally.

15.2 Governing Law

These Terms are governed by and construed in accordance with the laws of Romania, without regard to conflict of law principles.

15.3 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Romania.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Orsyncq regarding the Service.

16.2 Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the new Terms.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

16.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16.5 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

16.6 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control.

17. Contact Information

If you have questions about these Terms, please contact us:

By clicking "I agree" or by accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Terms of Service - Orsyncq