Privacy Policy

1. Introduction

Welcome to Orsyncq ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel conference pipeline management platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our services:

• Account Information: Name, email address, company name, phone number
• Business Information: Hotel details, team member information, organizational settings
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

2.2 Email Integration Data

When you connect your email account (Gmail, Outlook, etc.) to Orsyncq:

• Email Content: We access and process emails from booking platforms to extract conference inquiry details
• Email Metadata: Sender information, subject lines, dates, attachments
• OAuth Tokens: Encrypted access tokens to maintain connection to your email account

Important: We only read emails from conference booking platforms. We do not access your personal emails or emails unrelated to conference inquiries.

2.3 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent, clicks and interactions
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Error logs, performance data, API requests

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Extract conference inquiry details from emails, create leads, manage pipeline
• AI Processing: Use AI to analyze emails and extract event details (dates, guest counts, requirements)
• Notifications: Send alerts about new conference inquiries and important updates
• Analytics: Generate insights about your conference pipeline and booking trends
• Customer Support: Respond to your requests and provide technical assistance
• Security: Detect and prevent fraud, abuse, and security incidents
• Compliance: Comply with legal obligations and enforce our terms
• Improvement: Improve our services, develop new features, and conduct research

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All OAuth tokens are encrypted using libsodium sealed box encryption
• HTTPS: All data transmission is encrypted using TLS/SSL
• Access Controls: Strict access controls and authentication requirements
• Database Security: Encrypted database connections and regular security audits
• Monitoring: Continuous security monitoring and incident response procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our platform:

• Google (Gmail API): To access and process your Gmail emails
• Microsoft (Graph API): To access and process your Outlook emails
• OpenAI: To process email content and extract conference details using AI
• Cloud Hosting: To store and process data securely
• Payment Processors: To process subscription payments

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition, your information may be transferred.

6. Email Access Permissions

When you authorize Orsyncq to access your email account, we request the following permissions:

• Read Access: Read emails from conference booking platforms
• Modify Access: Mark emails as read/processed (optional)
• Push Notifications: Receive real-time notifications when new emails arrive

You can revoke access at any time by:

• Disconnecting the integration from your Orsyncq settings page
• Removing Orsyncq's access from your Google Account or Microsoft Account settings

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data retained while your account is active
• Closed Accounts: Data deleted within 90 days of account closure, except where retention is required by law
• Email Content: Processed email data retained for pipeline management; deleted when leads are archived
• Backup Data: May be retained in backups for up to 90 days

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at privacy@orsyncq.com

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide security features

You can control cookies through your browser settings, but disabling cookies may limit functionality.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: